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Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, unless faulty. 


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@impalacollections.co.ke and send your item to Magic Business Centre Building, Shop AT41, Ronald Ngala St, Nairobi.




Need help?

Contact us at 0703601140 for questions related to refunds and returns.

 

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